Responsible Gambling

At RockySpin Casino we are committed to providing an entertaining, fair and safe gaming environment. Responsible gambling is a fundamental part of our service and of our legal and ethical obligations to players. This page explains the tools, procedures and support available to help you stay in control of your gambling activity.

If you need immediate assistance, our 24/7 support team is available via live chat on the site or by email at support@rockyspin.com and support_cr@rockyspin.com.

Our commitment

We aim to protect players from gambling-related harm by:

  • Providing robust account controls (deposit limits, session limits, cooling-off and self-exclusion);
  • Requiring and enforcing age verification and Know Your Customer (KYC) procedures;
  • Giving clear information about bonus conditions and wagering limits that affect play behaviour;
  • Training our support team to recognise signs of problem gambling and to respond sensitively and promptly;
  • Signposting to independent professional support organisations.

This commitment applies across all RockySpin products, including the casino, live casino, sports and crypto services. See our product pages for more information: Casino (/), Live Casino (/live-casino/), Sportsbook (/sportsbook/), Crypto Casino (/crypto-casino/). To manage account features you can sign in at /login/ or install our Progressive Web App from /app/.

Tools to help you stay in control

You can set and modify responsible gambling settings in your account. To do this, log in at /login/ and open Account Settings → Responsible Gaming.

Available controls

  • Deposit limits – Set maximum amounts that can be deposited to your account over daily, weekly or monthly periods. Deposit decreases take effect immediately; increases are subject to a 24‑hour cooling-off period before taking effect.
  • Session time limits – Define the maximum duration of a single gaming session. When the session time limit is reached you will be automatically logged out or blocked from further play until you elect to continue within permitted procedures.
  • Cooling-off – Take a temporary break from your account. Cooling-off temporarily suspends gambling activity while leaving the account otherwise intact.
  • Self-exclusion – Voluntarily exclude yourself from the site for a chosen period. Self-exclusion removes access to your account for the period you select and can only be lifted in accordance with the self‑exclusion procedure you agree at the time of exclusion.
  • Bonus wagering and bet limits – While playing with bonus funds or during wagering requirements, maximum bet limits apply. Where a bonus or promotional offer contains a maximum bet restriction, that limit must be respected (for example, certain bonus wagering conditions impose a €5 maximum bet during wagering). Full bonus terms are available at /bonuses/.
  • Cashback, rakeback and loyalty mechanics – These reward features do not replace responsible gambling controls. Use deposit/session limits to govern participation.

If you are a VIP client, your personal VIP manager can help explain how limits and protections operate. For general information about deposit and withdrawal methods that may affect bankroll control, see /payment-methods/.

Age verification and account checks (KYC)

You must be 18 years of age or older to open and use an account at RockySpin. Underage accounts are strictly prohibited. If we discover an account holder is under the minimum age, the account will be closed and funds handled in accordance with our Terms & Conditions.

To protect our players and comply with anti‑money laundering (AML) rules we require verification of identity and residency before processing withdrawals. Typical documents we may request include:

  • Government-issued photo ID (passport, national identity card or driver’s licence);
  • Proof of address (utility bill or bank statement dated within the last three months);
  • Payment method verification (copy/photo of the card or wallet used, where applicable).

KYC is mandatory for withdrawal requests. We aim to complete verifications promptly; typical turnaround is 24 hours but times may vary. For more information on supported payment methods see /payment-methods/. Cryptocurrency deposits and withdrawals are supported — please see /crypto-casino/ for details on that service.

Please note: for compliance and security reasons we will retain verification records in accordance with regulatory obligations (minimum retention period specified in our privacy and AML policies).

How to request limits, cooling‑off or self‑exclusion

You can set or change most controls directly from your account settings at /login/. If you prefer, contact Customer Support via live chat or email (support@rockyspin.com or support_cr@rockyspin.com) and ask an agent to assist you. If you request a limit increase, an increase will not take effect until the 24‑hour grace period has passed. Decreases are applied immediately.

If you elect self‑exclusion, we will confirm the exclusion period and explain the procedure for any subsequent re‑entry request. Exclusion periods and re‑entry procedures are recorded to ensure they are honoured consistently.

What happens to account funds during cooling‑off or self‑exclusion?

When you choose cooling‑off or self‑exclusion, we will handle any remaining funds in the account in accordance with our Terms & Conditions and applicable law. If you are subject to an exclusion or other restriction, withdrawals remain subject to normal KYC and security checks. If you have questions about the treatment of funds during an exclusion, contact Support.

Responsible play for sports bettors and live casino players

Responsible betting principles apply across all product verticals, including our sportsbook (/sportsbook/) and live dealer games (/live-casino/). Consider the following:

  • Pre‑set limits are equally effective for sports staking as for casino play. Use deposit and session controls to manage exposure.
  • Avoid chasing losses and staking patterns that exceed predetermined budgets.
  • Use the event builder and combo functions responsibly; setting lower stake limits reduces volatility.
  • If you find sports betting affecting other areas of your life, contact Support immediately to discuss limits, cooling‑off or self‑exclusion.

Security and privacy

We use industry-standard technical and organisational controls to protect your account and personal data, including 256‑bit SSL/TLS encryption on all site traffic. For details on how we process and retain your personal information, please refer to our Privacy Policy that accompanies account terms. We retain verification documentation as required for AML and regulatory compliance.

How our staff will help

Our customer support agents are trained to recognise and respond to problem gambling behaviours. If you or someone on your behalf reports a gambling problem, we will:

  • Provide immediate support and explain the tools available (limits, cooling‑off, self‑exclusion);
  • Escalate the matter to a specialist agent where additional sensitivity or action is required;
  • Provide written confirmation of any agreed account restrictions;
  • Signpost to independent professional organisations for specialist help.

Support is available 24/7 by live chat (on-site) and by email at support@rockyspin.com and support_cr@rockyspin.com.

Independent help and further resources

If you feel your gambling is causing you harm, please seek professional assistance. The following organisations provide confidential help, advice and treatment options (availability varies by country):

If you are outside the coverage area of these organisations, your local health service or national gambling regulator can direct you to local support services. Our Support team can also provide local contacts where available.

Frequently asked questions

Q: How do I set a deposit limit? A: Log in at /login/, go to Account Settings → Responsible Gaming and enter the daily, weekly or monthly maximum you require. You can also ask Support to assist.

Q: How long does a limit increase take to apply? A: Limit increases are subject to a 24‑hour cooling-off period before taking effect. Decreases are applied immediately.

Q: Can I withdraw funds while I am self‑excluded? A: Withdrawals are processed in accordance with our Terms & Conditions and relevant verification requirements. Contact Support for details about your specific account.

Q: What is the minimum age to open an account? A: You must be at least 18 years old to create and use a RockySpin account. Underage accounts are closed and handled in line with our Terms & Conditions.

Q: Where can I find bonus terms that affect bet sizes and wagering? A: Full promotional terms including maximum bet restrictions, wagering requirements and validity periods are posted on /bonuses/. If you are unsure how a promotion affects responsible play, contact Support.

Final note

RockySpin takes responsible gambling seriously. If you ever feel that your gambling is becoming a problem, please use the tools provided in your account, contact our support team at support@rockyspin.com or seek professional help. Staying in control is essential to ensuring that gambling remains a safe form of entertainment.

Useful links:

  • Login and account controls: /login/
  • Bonus terms and promotions: /bonuses/
  • Payment methods and cash management: /payment-methods/
  • Crypto services: /crypto-casino/
  • Live dealer games: /live-casino/
  • Sports betting: /sportsbook/
  • Mobile app / PWA: /app/

RockySpin Casino — Protecting players, promoting safe play.